Privacy Policy

Absolute Clinical Consultancy Limited
Last Updated: 12 January 2026

Absolute Clinical Consultancy Limited (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or use our rehabilitation and case management services. We are registered with the Information Commissioner’s Office (ICO), registration number: ZB344060.

Who We Are: Absolute Clinical Consultancy Limited. Email: office@absoluteclinical.co.uk. Registered in the United Kingdom. We are the data controller responsible for the personal data we collect and process.

Information We Collect: When you use our website, we may automatically collect IP address, browser type, time zone, device information, pages viewed, and referring websites. We also collect data you provide voluntarily via forms, including full name, email address, organisation or role (if provided), and any other information you submit. This data helps us improve website performance and respond to enquiries. When you use our services (clients & professionals), as a clinical case management provider we may collect and process personal and sensitive data, including full name, address, date of birth, contact details, health and medical history, case records, care plans, risk assessments, therapy notes, legal information (e.g., solicitor contacts), images or recordings used for clinical care, and vocational and education-related information. We only collect information necessary for service delivery and always in accordance with GDPR.

Legal Basis for Processing Your Data: We process personal data in accordance with UK GDPR, including consent (e.g., signing our client consent form), legal obligations (e.g., safeguarding or employment law), legitimate interests (e.g., coordinating care or running our business), and contract performance (e.g., delivering agreed services). You may withdraw consent at any time by contacting us.

How We Use Your Information: We use personal data to deliver rehabilitation and case management services, coordinate with health, legal, and care professionals, maintain accurate care records, respond to enquiries, requests, or complaints, meet regulatory and legal obligations, and improve our website and services. We do not use your personal data for marketing purposes without explicit consent.

How We Store and Protect Your Data: Your data is stored securely in cloud-based systems, including Qunote (for client notes – GDPR-compliant) and Google Workspace (for documents – GDPR-compliant). We use encrypted devices, password protection, and two-factor authentication. All staff and associates follow strict IT and data security procedures, including remote wipe capabilities and secure file transfers.

Data Retention: Adult client records are retained for 8 years after case closure, employment data for 6–7 years after employment ends, enquiry form data for 12 months, and website analytics for 12 months (anonymous data only). After the retention period, data is securely deleted.

Your Rights Under GDPR: You have the right to access your personal data, request corrections or deletions, restrict or object to processing, withdraw consent (where applicable), request data portability, and lodge a complaint with the ICO. To exercise your rights, contact our Case Manager, Sheila Evans, Email: sheila@absoluteclinical.co.uk.

Sharing Your Data: We only share data with your consent, with professionals directly involved in your care or case (e.g., solicitors, therapists), where legally required (e.g., safeguarding, court orders), or with trusted third parties under GDPR-compliant agreements. We do not sell your data or use it for unsolicited marketing.

International Data Transfers: Our main systems (Google Workspace, Qunote) may process data on servers outside the UK. These providers implement standard contractual clauses and safeguards that meet UK GDPR requirements.

Cookies and Analytics: We may use cookies to enhance your website experience, including essential cookies for site performance and analytical cookies for anonymous visitor statistics. You can manage cookie preferences via your browser or the website cookie banner.

Links to Other Websites: Our website may include links to third-party websites. We are not responsible for their content or privacy policies. Please review those policies before submitting personal data.

Changes to This Policy: We may update this Privacy Policy from time to time. When we do, the updated version will be posted on our website with the new "Last Updated" date.

Contact Us: For questions or concerns about this Privacy Policy or how we handle your data, contact our Case Manager, Sheila Evans, Email: sheila@absoluteclinical.co.uk. General office contact: Email: office@absoluteclinical.co.uk. ICO Registration Number: ZB344060.